When a new student enters, or an existing student leaves, the change will impact the monthly billing for the licenses. Please submit the change during the given period.
When a new student joins a class, submit the change between the 16th of the previous month and the 15th of the month the student will join.
The student count change will be updated once you submit the change.
Please follow the steps here.
When a student is leaving a class, submit the change between the 16th of the student's final month and the 15th of the month the student will not attend at all.
◆Withdrawal Application Period and License Fees
For example, if May is the last month the student attends class, please submit the student’s withdrawal request between May 16 and June 15.
If the withdrawal request is submitted during this period, the license fee will not be charged starting from June.Note: If a student has attended any days in May, a full monthly fee for May will be charged regardless of the actual withdrawal date. For such students, please submit the withdrawal as a change effective from June.
◆Notes for Those Using GrapeSEED Connect (Online Lessons)
If a student is removed from the portal system, the student will no longer be able to join Connect (online lessons).
Please remove the student from the portal system after the student has attended their final Connect (online) lesson for the month of withdrawal.
Steps
The number of students leaving will be set automatically when you select the students. Only set the number when you cannot find the student's name because the student has not been registered.
The student count change will be updated once you submit the change.
If a student is moving between classes, this change will not affect the monthly billing. There is not a given period to submit this change. However, to ensure the correct amount of student materials are delivered at the appropriate times, please submit the change as necessary.
The students will be moved to the new class once you submit the change.
Steps
Set the information below on the right side of the page and move the student:
(1) Select the campus.
(2) Select "Move."
(3) Find the student's new class. * You can filter the classes by class name, grade, or unit.
(4) If the student is transferring to a class that is progressing at a faster pace and requires additional materials to be shipped, please enter your request in the "Notes" field.
Request Example: The new class is progressing faster, and additional materials are needed.
(5) Drag the student from the left class (the source class) to the right class (the destination class).
After you drag and drop the student
The background color of the student will change. Ensure the student name is correct, and the classes that the student moved out and moved in have the correct count. Click "Save" and reflect the change.