Billing Cycle
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In this article

  1. Submission Period
  1. Viewing the Updated License Count for Classes
  1. When Submission is Delayed

Billing Cycle

When a new student enters, or an existing student leaves, the change will impact the monthly billing for the licenses. Please submit the change during the given period.

Submission Period

To apply a student count change to a month's billing, please submit the change between the 16th of the previous month and the 15th of the applicable month.

For example, a student count change for June is the following:

  • New students who will join from June
    Regardless of the date that the student will join, a full monthly fee of June is required for the student.
  • Students who are unregistered from June (who left during May)
    Regardless of the date that the student has left, a full monthly fee for May is required for the student. For this student, please submit the student count decrease as a change for June.

The student count change for June is required to be submitted between May 16 and June 15.

The finalizing of the monthly billing will be processed from 23:30 on the 15th every month. Changes cannot be applied to the month's billing after the process starts.
For safety, please submit the student count change as early as possible on the 15th.

Viewing the Updated License Count for Classes

The following are the license count you can view for each class:

  • Previous billing (Closed)
  • Current billing (Open)
  • Next billing (Pending)

Steps:

  1. Sign in to the GrapeSEED School Portal Site, and click a class.
  1. Click the student count link in the middle top of the class page.
  1. The license page of the class will be displayed.

The above is a page that will be displayed between May 16 and Jun 15. This is the given period to submit a student count change for June.

"Adjustment" is a field that is used when student count submission is delayed. If the license fee for the student has been missed in the applicable monthly billing, the fee is added as an "Adjustment" to the next billing.

When Submission is Delayed

If the submission of new students is delayed

If the submission is delayed and the license fee of the new student did not make it to the recent billing, we will add it to the next billing. Please email customer support as soon as you are aware of the delay.

GrapeSEED Customer Support (Email)：jp-contactus@grapeseed.com

If the submission of students leaving is delayed

When you submit a decrease in student number after the month's billing has been closed, the change will be applied from the following month.
If you delay the submission of the student who left in the previous month, we cannot return the license fee of the student once the month's billing has been closed.
If a student has left, please submit the change during the given period.
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